These Terms & Conditions (“Terms”) govern your access to and use of Global Shopaholics, its website, mobile applications, warehouse facilities, package forwarding services, package storage services, consolidation services, repacking services, assisted purchase services, shipping services, and all related services (collectively, the “Services”).
By creating an account, accessing the website, submitting packages, purchasing services, using warehouse services, or otherwise utilizing any Service provided by Global Shopaholics, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you may not use the Services.
These Terms incorporate by reference all policies published by Global Shopaholics, including but not limited to:
Global Shopaholics reserves the right to modify these Terms at any time. Continued use of the Services after any modification constitutes acceptance of the revised Terms.
For purposes of these Terms:
Global Shopaholics may provide:
Global Shopaholics is not:
Global Shopaholics reserves the right to modify, suspend, restrict, or discontinue any service at any time.
Customers must:
Customers are responsible for maintaining account security.
Customers are responsible for all activity occurring under their account.
Global Shopaholics may suspend, restrict, investigate, or terminate any account at its sole discretion.
Global Shopaholics may place any account, package, shipment, payment, or transaction on Security Hold for any reason, including:
While under Security Hold:
Failure to provide requested information within seven (7) days may result in:
Storage allowances are determined by the membership plan active on the date a package is received by Global Shopaholics.
Storage periods are assigned when packages are received.
Subsequent upgrades, downgrades, cancellations, or plan changes do not retroactively alter storage periods applicable to previously received packages.
Global Shopaholics reserves the right to assess storage fees after complimentary storage periods expire.
Packages may be deemed abandoned if:
The customer irrevocably waives all ownership rights to abandoned property.
Global Shopaholics may, without further notice:
The customer shall not be entitled to compensation, reimbursement, credits, proceeds, or recovery arising from the disposition of abandoned property.
Global Shopaholics shall have a continuing and general lien on all packages, shipments, goods, documents, and property in its possession for:
Global Shopaholics may retain, withhold, refuse shipment of, liquidate, or dispose of packages until all outstanding balances are paid.
Storage fees may continue to accrue while property remains subject to lien rights.
Due to the volume of packages processed, Global Shopaholics cannot guarantee that package refusal requests can be accommodated.
Customers remain responsible for packages delivered to their assigned suite number.
Global Shopaholics shall not be responsible for losses, delays, damages, or expenses arising from:
Global Shopaholics reserves the right to reject, refuse, return, destroy, surrender, hold, or dispose of any package.
Customer expressly authorizes Global Shopaholics to:
Global Shopaholics may retain photographs, videos, scans, metadata, and records for:
Package photographs are provided solely as a convenience and do not constitute:
Global Shopaholics owns all photographs, scans, videos, and records created in connection with its operations.
Global Shopaholics may offer Assisted Purchase services whereby Global Shopaholics purchases products on behalf of customers.
By using Assisted Purchase services, customers authorize Global Shopaholics to act as their purchasing agent.
Customers are solely responsible for:
Global Shopaholics does not guarantee:
Global Shopaholics shall not be liable for:
Customers acknowledge that merchant refunds may be reduced by:
Global Shopaholics reserves the right to refuse any Assisted Purchase request.
Customers are solely responsible for:
Customers agree not to use the Services:
Customers remain responsible for all packages delivered to their assigned suite number regardless of who placed the order.
Customers are responsible for ensuring that all information submitted to Global Shopaholics is accurate and complete.
Customers shall not ship, receive, store, forward, consolidate, repack, or otherwise utilize the Services for any Prohibited Item.
Prohibited Items include, but are not limited to:
Weapons & Dangerous Items
Controlled & Illegal Substances
Hazardous Materials
Financial Instruments
Other Prohibited Items
Customers are solely responsible for compliance with:
Customers acknowledge that customs authorities may:
Global Shopaholics shall not be responsible for:
Customers authorize Global Shopaholics to provide shipment information to:
Such information may be provided where required by law or business necessity.
Global Shopaholics may refuse, delay, suspend, or cancel shipments where compliance concerns exist.
Transit insurance may be offered through third-party insurance providers.
Global Shopaholics is not an insurance company and does not underwrite insurance coverage.
Any insurance coverage is governed solely by the terms, conditions, exclusions, limitations, and claim procedures of the applicable insurance provider.
Insurance claims may require:
Insurance coverage shall never exceed:
Warehouse Storage Is Not Insured
Unless expressly stated otherwise in writing by Global Shopaholics, insurance applies only while shipments are in transit.
Packages stored within Global Shopaholics facilities are not insured by Global Shopaholics.
High Value Items
Customers shipping high-value items are responsible for obtaining any insurance coverage they deem appropriate before shipping such items to Global Shopaholics.
Global Shopaholics makes no representation that insurance is available for any particular item.
Insurance Exclusions
Insurance may not cover:
Claim approval is solely determined by the insurer.
Global Shopaholics shall not be responsible for denied insurance claims.
All claims must be submitted in writing.
Claims for:
Must be submitted within seven (7) calendar days of:
Failure to submit a claim within seven (7) days constitutes a complete waiver of the claim.
Claims must include, where applicable:
Global Shopaholics reserves the right to investigate all claims.
Customers agree to cooperate fully with any claim investigation.
Global Shopaholics may deny any claim where:
Fraudulent, misleading, exaggerated, unsupported, or incomplete claims may result in:
False claims may be assessed a minimum administrative fee of Five United States Dollars (USD $5) plus all investigation costs incurred.
GLOBAL SHOPAHOLICS IS NOT AN INSURER OF GOODS.
Packages are stored at the customer’s risk.
Customer acknowledges that Global Shopaholics processes large volumes of packages and does not individually appraise, authenticate, verify, or evaluate the value of goods received.
Global Shopaholics shall have no responsibility to determine:
To the maximum extent permitted by law, Global Shopaholics’ liability for loss or damage occurring while goods are in its possession shall not exceed the lesser of:
Global Shopaholics’ liability shall be limited solely to the affected package.
Under no circumstances shall Global Shopaholics be liable for losses relating to:
High Value Items
For purposes of these Terms, High Value Items include but are not limited to:
Global Shopaholics does not authenticate, appraise, verify, certify, inspect, or determine the value, authenticity, rarity, collectability, condition, or future value of High Value Items.
High Value Items may be accepted, stored, handled, consolidated, repacked, and shipped by Global Shopaholics solely as a convenience to customers and at the customer’s own risk.
Customers are solely responsible for obtaining any insurance or other protection they deem appropriate for High Value Items prior to shipping such items to Global Shopaholics.
Acceptance of a High Value Item by Global Shopaholics shall not be construed as an assumption of liability beyond the limitations expressly set forth in these Terms.
Customer acknowledges and agrees that the value of High Value Items may be subjective, speculative, collectible, sentimental, or subject to market fluctuations, and Global Shopaholics shall have no responsibility for determining or compensating for any claimed market value, collector value, appreciation, depreciation, future value, rarity premium, or sentimental value associated with such items.
Consolidation, repacking, invoice removal, packaging optimization, and related services are performed as a convenience to customers.
Customers acknowledge that these services may involve:
Original manufacturer packaging, retail packaging, inserts, wrapping materials, and manufacturer seals may be removed, modified, damaged, or discarded during processing.
Cosmetic damage to packaging shall not constitute compensable loss or damage.
Unless a specific inspection service has been purchased, Global Shopaholics does not verify package contents and shall not be responsible for:
Global Shopaholics shall not be responsible for packaging decisions made to:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOBAL SHOPAHOLICS’ TOTAL LIABILITY ARISING FROM OR RELATING TO ANY PACKAGE, SHIPMENT, STORAGE, CONSOLIDATION, REPACKING, ASSISTED PURCHASE, TRANSACTION, OR SERVICE SHALL BE LIMITED AS EXPRESSLY PROVIDED IN THESE TERMS.
THE LIABILITY LIMITATIONS CONTAINED IN THESE TERMS ARE FUNDAMENTAL ELEMENTS OF THE AGREEMENT BETWEEN GLOBAL SHOPAHOLICS AND THE CUSTOMER.
EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW:
Any compensation paid by Global Shopaholics shall constitute full and final settlement of all related claims.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOBAL SHOPAHOLICS SHALL NOT BE LIABLE FOR:
These exclusions apply even if Global Shopaholics has been advised of the possibility of such damages.
Customers may request cancellation of a shipment prior to shipment dispatch.
Approved cancellations may be subject to:
Upon cancellation, packages may be returned to storage and shall become subject to the storage terms applicable to the customer’s membership plan and package receipt date.
Global Shopaholics reserves the right to deny cancellation requests where:
Any fees already incurred prior to cancellation are non-refundable unless otherwise required by law.
Customers agree not to initiate chargebacks, payment reversals, payment disputes, or payment recovery actions for valid charges.
If a customer initiates a chargeback or payment dispute, Global Shopaholics may:
Customers remain responsible for all valid charges regardless of payment disputes.
Any chargeback determined to be improper, fraudulent, abusive, or unsupported may result in permanent account termination.
Customer agrees to defend, indemnify, and hold harmless Global Shopaholics and its:
From and against any claims, actions, liabilities, losses, damages, penalties, fines, judgments, settlements, costs, or expenses, including reasonable attorneys’ fees, arising from:
Global Shopaholics addresses are provided solely for package forwarding purposes.
Customers shall not use any Global Shopaholics address:
Global Shopaholics may refuse, return, destroy, hold, or dispose of mail or materials received in violation of this section.
Global Shopaholics may suspend, restrict, or terminate any account at any time, with or without notice, for:
Termination shall not affect any obligations accrued prior to termination.
All outstanding balances shall remain immediately due and payable.
Global Shopaholics shall not be liable for delays, interruptions, losses, failures, or inability to perform resulting from events beyond its reasonable control, including:
Performance obligations shall be suspended during such events.
Any dispute, claim, controversy, or cause of action arising out of or relating to:
shall be resolved exclusively through binding arbitration.
Arbitration shall be conducted in the State of Delaware.
The arbitrator shall have exclusive authority to resolve disputes regarding:
The arbitration award may be entered and enforced in any court of competent jurisdiction.
CUSTOMER AGREES THAT ALL CLAIMS SHALL BE BROUGHT SOLELY IN THE CUSTOMER’S INDIVIDUAL CAPACITY.
CUSTOMER WAIVES ANY RIGHT TO:
No arbitration or proceeding shall be combined with any other customer’s claim.
Any claim, action, arbitration, proceeding, or lawsuit arising out of or relating to:
must be commenced within one (1) year after the event giving rise to the claim.
Any claim not commenced within one (1) year shall be permanently barred.
Third-Party Services & Links
Global Shopaholics may provide access to or information regarding:
Global Shopaholics does not control and is not responsible for the actions, content, products, services, policies, or practices of any third party.
Customer interactions with third parties are solely between the customer and the applicable third party.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware without regard to conflict of law principles.
Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by Global Shopaholics to enforce any provision shall not constitute a waiver of any right.
Entire Agreement
These Terms, together with all incorporated policies, constitute the entire agreement between Global Shopaholics and the customer and supersede all prior agreements, communications, understandings, representations, and discussions.
By creating an account, using the Services, submitting packages, purchasing services, or otherwise engaging with Global Shopaholics, the customer acknowledges that they have read, understood, and agreed to be bound by these Terms & Conditions.
Restricted Items may be accepted by Global Shopaholics at its sole discretion and may be subject to additional restrictions, documentation requirements, carrier limitations, handling procedures, fees, or shipment delays.
High-Risk & High-Value Items include, but are not limited to:
High-value and restricted items are accepted, stored, handled, consolidated, repacked, and shipped solely at the customer’s own risk.
Global Shopaholics does not authenticate, appraise, verify, certify, inspect, or determine the value, authenticity, rarity, collectability, condition, or future value of restricted items.
Acceptance of a restricted item by Global Shopaholics shall not be construed as an assumption of liability beyond the limitations expressly set forth in these Terms & Conditions.
Global Shopaholics reserves the right to modify, expand, restrict, or update prohibited and restricted item classifications at any time without prior notice.
Global Shopaholics may:
Customers shall be responsible for all costs, fees, fines, penalties, storage charges, disposal costs, legal expenses, and damages arising from prohibited or restricted items.
Global Shopaholics is a package forwarding, storage, consolidation, and logistics service provider.
Global Shopaholics is not the manufacturer, retailer, distributor, carrier, customs authority, insurer, or seller of products received, stored, or shipped through our services.
We do not guarantee:
Our responsibility is limited solely to the services directly performed by Global Shopaholics.
Insurance is not automatically included with every shipment.
Insurance availability depends upon:
Customers may be offered optional shipment insurance or shipment protection when available.
Insurance coverage may be unavailable for certain destinations, carriers, commodities, restricted items, dangerous goods, batteries, collectibles, luxury goods, or other categories.
The purchase of insurance does not guarantee claim approval.
All claims remain subject to carrier rules, insurer requirements, exclusions, deductibles, and investigation procedures.
Customers are responsible for accurately declaring the value of all items.
Global Shopaholics may require:
Declared values must represent actual purchase values and may not be inflated.
Failure to provide accurate valuations may result in:
Declared value does not increase Global Shopaholics’ liability.
Customers shipping high-value items are strongly encouraged to obtain available insurance coverage.
Examples include:
Customers acknowledge that liability limitations contained within this Policy may be significantly lower than the value of such goods.
Packages stored within Global Shopaholics facilities are stored on a limited-liability basis.
Unless otherwise required by law or expressly covered by approved insurance, Global Shopaholics’ maximum liability for loss, damage, theft, destruction, misdelivery, or other claims occurring during warehouse storage shall not exceed USD $100 per package.
Customers are encouraged to maintain independent insurance coverage for high-value goods.
Global Shopaholics may maintain operational records including:
Such records may be relied upon during claim investigations.
Customers agree that these records may constitute prima facie evidence regarding package condition, contents, handling history, and processing activities.
Global Shopaholics reserves the right to approve, deny, or resolve claims based upon available records and evidence.
A shipment shall not be considered lost until:
Customers must provide requested documentation including:
No reimbursement shall be issued until applicable investigations have concluded.
Customers must inspect shipments immediately upon delivery.
Damage claims must include:
Customers must preserve all packaging materials pending investigation.
Failure to preserve packaging may result in denial of the claim.
Claims involving missing items must be reported promptly after delivery.
Customers may be required to provide:
Global Shopaholics reserves the right to review warehouse records, photographs, surveillance footage, package weights, processing records, and carrier information before determining claim eligibility.
Many claims require carrier investigation.
Global Shopaholics may assist with claim submissions when appropriate.
However:
Customers agree to cooperate fully with carrier investigations.
Unless a shorter carrier deadline applies:
Claims submitted after applicable deadlines may be denied.
Claims may be denied for losses arising from:
Global Shopaholics assumes no responsibility for collectible, rarity, grading, sentimental, speculative, auction, replacement, market, appreciation, or future value associated with any item.
Examples include:
Any approved claim involving collectible items remains subject to all liability limitations, reimbursement caps, insurance limitations, carrier restrictions, exclusions, and other provisions contained in this Policy.
Many carriers impose restrictions on:
Insurance may be unavailable or limited for such items.
Customers are responsible for ensuring compliance with applicable carrier requirements.
Global Shopaholics shall not be liable for losses arising from:
No reimbursement shall be provided for items seized, detained, confiscated, or destroyed by government authorities.
Restricted items accepted for shipment are shipped entirely at the customer’s risk.
Insurance coverage may be unavailable, limited, or excluded.
Any loss, delay, seizure, destruction, return, confiscation, or damage involving restricted items may be ineligible for reimbursement.
Unless otherwise required by law or expressly covered by approved insurance accepted by Global Shopaholics and the applicable carrier, Global Shopaholics’ maximum liability for any claim arising from storage, handling, processing, consolidation, repacking, transportation arrangements, loss, damage, delay, theft, misdelivery, destruction, or any related service shall not exceed USD $100 per shipment.
This limitation applies regardless of:
All reimbursements, settlements, claim payments, and recoveries remain subject to this limitation unless otherwise required by law.
To the fullest extent permitted by law, Global Shopaholics shall not be liable for:
Even if advised of the possibility of such losses.
Claims involving:
may result in:
Approved claims may be resolved through:
The method of resolution shall be determined solely by Global Shopaholics, the carrier, the insurer, or a combination thereof.
To the extent that Global Shopaholics, its insurers, or service providers compensate a customer for any loss or claim, Global Shopaholics shall be subrogated to all rights and remedies the customer may have against any carrier, merchant, supplier, insurer, manufacturer, or other third party.
Customers agree to cooperate with reasonable recovery efforts and provide any documentation necessary to preserve such rights.
The existence of a claim does not entitle a customer to initiate a chargeback or payment dispute.
Customers agree to allow Global Shopaholics, carriers, and insurers a reasonable opportunity to investigate and resolve claims before pursuing payment disputes.
Global Shopaholics may modify this Policy at any time.
Changes become effective upon publication on the Global Shopaholics website.
Continued use of the services constitutes acceptance of the revised Policy.
Global Shopaholics LLC
Customer Support Department
Email: [email protected]
Website: www.globalshopaholics.com
Once your packages are delivered to our warehouse, Global Shopaholics may provide photographs of the received merchandise to help you verify that the correct items were delivered and assess their condition.
If the merchandise received is not what you ordered, arrives damaged, or otherwise qualifies for return under the merchant’s return policy, you may submit a return request through your account.
Global Shopaholics can assist in processing eligible returns on your behalf. To initiate a return, you must provide a valid prepaid return shipping label issued by the merchant or otherwise approved by Global Shopaholics.
A return handling fee of $5.00 per package will apply for each return request processed by Global Shopaholics.
Customers utilizing our Assisted Purchase service may receive return label assistance where available; however, all returns remain subject to the merchant’s policies, timelines, and approval requirements.
Global Shopaholics does not guarantee that any item can be returned. Returns are subject to:
Global Shopaholics may refuse to process, handle, repackage, relabel, transport, store, or return any item that:
Dangerous Goods, hazardous materials, and other regulated items may not be eligible for return processing, even if the original merchant accepts returns, where handling, storage, packaging, labeling, or transportation would require certifications, approvals, or carrier services unavailable to Global Shopaholics.
Global Shopaholics reserves the right, in its sole discretion, to determine whether any item is eligible for return processing.
In cases where an item cannot be returned, the customer may be required to arrange alternative disposition of the item, including disposal, abandonment, return through a properly authorized provider, return directly by the customer, or any other lawful means permitted by applicable law.
The customer is solely responsible for:
Global Shopaholics is not responsible for delays caused by merchants, carriers, customs authorities, government agencies, regulatory reviews, or return authorization requirements.
Global Shopaholics acts solely as a forwarding and logistics service provider and does not manufacture, sell, inspect, test, authenticate, verify, guarantee, or warrant the merchandise being returned.
Global Shopaholics is not responsible for:
Return shipping charges, merchant restocking fees, customs duties, taxes, brokerage fees, storage fees, disposal costs, and any other related expenses remain the sole responsibility of the customer unless otherwise agreed in writing by Global Shopaholics.
Global Shopaholics reserves the right to modify, suspend, or discontinue return services at any time without prior notice.
