Help / FAQ

frequently asked questions

About Us

Shopaholics are users from all over the world who can buy almost anything they want, from any US-based online store, and get it shipped to their doorstep. *Note: We do not conduct any type of transactions whatsoever (shipping, business, payment etc.) with the following countries: Cuba, Iran, Myanmar, North Korea, Sudan and Syria.

Anyone from anywhere in the world can become a Shopaholic. It is totally free and really easy. - On the home page, click on ‘Account’. Then click on ‘Register’.

  • - Enter the required information.
  • - Once you are done, you will receive an email from us to verify your account.
  • - Log in for the first time after the verification of your account.
  • - Upon first login, you will be asked to enter your complete shipping address.
  • - Your registration is completed as soon as you enter your shipping address.
  • NOTE: Please ensure that your shipping address and billing address match. Your shipping address needs to be the same as the address associated to your credit card. We verify your address with your selected method of payment and only ship to the address that is linked to that method of payment.

We currently ship to all countries except: Cuba, Myanmar, North Korea, Sudan, Iran, and Syria.

We offer the facility of Assisted Purchase for this scenario. We will buy the item online for you using our US debit card, get it delivered to our warehouse in the US, and ship it to your international address.
If the seller that you are buying from does not ship to package-forwarding companies, we will provide a special address instead of our warehouse address.

A Direct Purchase allows you to purchase products from any online US stores using your own payment method and get them delivered directly to our warehouse. From our warehouse, we ship your products to your international address.

Some US online stores do not allow you to use foreign credit cards for payment on their websites and some require you to have a US shipping address. For such scenarios, we offer Assisted Purchase.
Simply fill out the Assisted Purchase Request form and let us know what you would like us to purchase on your behalf online from any US-based sellers. We will purchase your products online using our US credit card and receive the requested items for you at our US-based warehouse, from where your shipment will then be forwarded to your international address.
If the store that you are buying from does not ship to package-forwarding companies (for example: Sephora, ULTA, Coach), we will provide a special address instead of our warehouse address.

- Log into your account and click on the home button.
- Click on the Begin Assisted Purchase button.
- Fill out the Assisted Purchase Request form and let us know what you would like us to purchase on your behalf.
- We will purchase and receive the requested items for you and ship them to your international address.

No, you cannot shop from online stores based outside the US.

There is no limit to the number of items you can purchase at a time, as long as you are buying the products from the same store.

Although it is not a requirement, we recommend you fill out Incoming Package form available in your Dashboard. If you have filled out the Incoming Package form, you will be instantly notified when your package arrives at our warehouse. You do not have to wait for 12-16 business hours for your package to be uploaded to your account.

Yes, we can consolidate as many of your small packages as possible into the maximum size of a single box available.

Yes, we understand that companies ship in large boxes. To save you money on shipping we will repack your items in the smallest possible box without compromising on the safety of your shipment.

You can submit a consolidation and ship request by following these steps: .
Go to your Storage.
Click on the "Add Custom Declaration" button.
Write the customs values and details of the item(s)
If you have a special request, click on the ‘Add Special Service’ button and write the special request Select all the packages you want to add in a single shipment by clicking on the “Add Package” button next to them.
Finally, click on "Consolidate and Ship" button and select your address. Your consolidation request has been submitted

It usually takes 12 to 24 business hours for your shipment to be prepared after you have submitted a consolidation request. You will be notified when your shipment is ready.

Please check before you shop. Due to the USA export regulations and carrier restrictions, we are not able to export certain items. Before you buy items from the USA or other countries, please be sure they are not on our ​Do not Purchase List​.

Some online stores will ask for a US phone number. Do not add our phone number as it may lead to the cancellation of your order because if the seller receives several orders on different names and credit cards but with the same phone number, their system could detect it as a risky order. You need to add your own phone number. You can get a US phone number with many online services.

Insurance is available via DHL, UPS, FedEx, and USPS. Aramex will only cover up to $100. In case of any damaged or lost products, we will file the claim with the shipper on your behalf. Please contact us for filing any claims within 2 days of receiving your order.

On our Live Chat option, simply click on the attachment icon to send a picture

PAYMENTS

- Credit/Debit Cards - from all over the world:
- PayPal
- Bitcoin
- Bank Wire Transfer

•Go to the "Wallet" section
•Click on the "Add Credit Card" button
•Our system will deduct two small transactions on your card. You will get notified of these transactions.
•Enter the transacted amounts into the system and your card will be verified.

To send a Bank Wire Transfer to Global Shopaholics, please make sure you reference your Request ID and use the following bank account details:

Name: GLOBAL SHOPAHOLICS LLC
Account name: GLOBAL SHOPAHOLICS LLC
Account number: 9250611056
Routing number: 254070116
SWIFT: CITI US 33
Bank info: Citibank
Address: 14175 St Germain Dr, Centreville, VA 20121

The bank charges us $16 incoming wire transfer fee, which we charge you, in turn. We recommend wire transfers only for orders over $800 to save you transfer charges.

Note: We do not provide an IBAN number as it is not used by U.S. banks.

Your wallet can be utilized for the following purposes:
- To notify you of any due charges that you need to pay. This is in case you are charged with any cancellation fee or return shipment cost.
- To store any money that has been refunded to you in case of return of any products.
- To deposit money in advance to be used for future shipments.

Your wallet can show negative balance for any of the following reasons:
- You have canceled a prepared shipment and have been charged with cancellation fee.
- You returned a shipment from outside of the US and have been charged with shipping charges for the return.

You can withdraw money from your wallet in the following scenarios:
- If your ‘Assisted Purchase’ order is canceled for any reason, the amount that you transferred to us is added back to your wallet.
- If you file any claims for damaged or lost items and the claim is accepted by the shipping carrier, the money is transferred to your wallet.
- If any of your products are lost or damaged at our warehouse, we will add the amount that your product(s) is worth as compensation to your Wallet.
- If you return a shipment from within the US, your shipping fee is refunded to your Wallet.
- If you return an Assisted Purchase, your payment is refunded to your Wallet.
- If you choose to withdraw any money that you deposited to your Wallet for future purchases.

We do not have spending limits, but if your Assisted Purchase request is of more than $800, you have to send us the amount of your purchase via Bank Wire Transfer before we can proceed to purchasing your requested products.

To avoid delays when spending more than $800, please use Bank Wire Transfer only.

There are no hidden charges. We are upfront about all our charges.

Customs Value: This is the value that we put on the Commercial Invoice. It is the value that the Customs Department of your country will assess to determine whether customs duty is due on the items being imported. It is up to you to decide this value, we simply put the value that you tell us to. For example, in the United States, personal items exceeding $800 will be charged with customs tax. If the value is less than $800, you do not have to pay customs tax in the United States. It is your responsibility to know how your Local Customs Agency functions and what they charge.

Insurance Value: If you want to insure your package through the Shipping Carrier, your package will only be insured up to the value you put in this field.

Both Customs and Insurance values share the same field because they have to be the same. You cannot claim that your package is only worth $10 to your Customs Department and then claim insurance for $100 if your package is damaged.

***The published shipping rates are for door-to-door delivery. You may also be liable to tax and import duty, which differs from country to country. Many countries have a duty-free limit where goods below a certain value can be imported without duty and/or tax. It is your responsibility to refer to each country's local Customs Department for more information on duties or import fees.

An extra $15 is charged on perfume bottles.

There are no extra charges on shipping a single power bank to Saudi Arabia. However, if you ship more than one power banks, an extra $20 will be charged.

Power banks are shipped to Saudi Arabia via Aramex only.

It means that we prioritize the packing of your package which takes 10 Business hours for only $5. Without express processing, it takes 12 to 24 business hours. When your package is ready, you will receive an email to choose your carrier and make your payment.

If you submit a normal Assisted Purchase request, you have to pay 5% of your order’s cost as processing fee (a minimum of $5).

If you submit an expedite Assisted Purchase request, you have to pay 10% of your order’s cost as processing fee (a minimum of $10).

If a special address (other than the warehouse address) is required to purchase your requested products, you have to pay $10 for the special address AND 10% of your order’s cost as processing fee.

The insurance fee is a minimum of $3 or $1.6 per $100.

If you send us the return labels, you are only charged $5 processing fee. However, if you do not send us the return labels, you are charged $5 processing fee AND the return shipping fee.

SHIPPING

We offer international shipping at affordable rates.
Shipping costs vary from country to country. It also depends on the weight and dimensions of your final shipment’s box.
Use our ‘Quick Look Shipping Calculator’ to find out the shipping rates for your shipment.

No, our shipping rates do not include customs fees, tariffs or taxes.
The published shipping rates are for door-to-door delivery. You may also be liable for tax and import duty which differs from country to country. Many countries have a duty-free policy where goods below a certain value can be imported without duty and/or tax. You can consult your country's local Customs Department for more information on duties or import fees.

Kindly wait for the package to be uploaded to your account. Your order that has arrived at our warehouse is uploaded to your account within 12-16 business hours.
If you have filled the ‘Incoming Package’ form, it is uploaded to your account instantly, as soon as it arrives at our warehouse and is scanned to our system.

If your shipment is ready, kindly choose your carrier service and make the payment. If you make the payment before 12 pm EST, then you shipment will ship on the same day.

Please note that you are required to make the payment within 15 days after your shipment prepares. After that, you will be charged an additional $1 per day for the next 15 days. If you still fail to pay for your prepared consignment, you will not be able to claim it anymore.

This depends on the carrier service you choose and can range from 3 - 15 days. We will provide shipping confirmation with your tracking number so you can track your order while it is on its way to you.

Please contact [email protected] with ‘Insurance Claim’ written in the subject field. You can also file your insurance claims on our Live Chat.

If you received a damaged item, we will require details of the kind of damage along with photos and videos, so we can submit them to the shipping company.
It is important to note that having an insurance on your shipment is necessary to file a claim in case of damaged or lost products.
If your item is damaged due to packaging you may be responsible if you requested to package it in a very small box to reduce shipping costs. We always accept your requests as facilitators but we DO NOT recommend this.

If your insurance claim is accepted by the shipping company, they will send a return shipping label and the product must be returned unused. Insurance is only covered for the amount stated in Insurances and Customs field on your request. Shipping costs cannot be recovered unless you add them in to insurance and customs value.There are three instances of claiming for insurance of damaged goods:

- If the shipper is responsible, we file the claim with the shipper on your behalf and pay you the amount we receive from the shipper
- If an item reaches our warehouse already damaged, we will inform you before shipping it to you. In this case, you have to contact the seller you purchased the item for any requests of further processing
- If our employees at the warehouse are responsible for any damage during the handling of your products, we will refund the amount that your product is worth.

Please send us the following details to clear your account:

  • A picture of the credit card that you used to make the payment, showing your name and the last 4 digits of your card number(If you purchased the items using your Card).
  • A picture of any legal identity showing your name and face e.g National Identity Card/ any government identification/ driver’s license
  • A short video clip of all these documents along with yourself
  • Detailed invoices of the items in your shipment.
  • Forward the order confirmation email and invoice email that you got from the seller to [email protected]

Once prepared, your shipment is in the ‘Pending Payment’s’ section. If you cancel your shipment at this stage, you will be charged $5 cancellation fee.

RETURN POLICY

For Assisted Purchases: We hope you love your purchase. However, if there is any reason you are not completely satisfied, we are happy to offer a refund of your merchandise cost within 20 days of placing your order. Our time-frame for returns also depends upon the vendors’ returns policy. Example: if the vendor who supplied your items has a 14-day return policy, we may not be able to process your return as it may take that long for us to receive your items.

NOTE: You are responsible for paying for the return shipping label and any Bank Fees associated with processing your refund.

All returned items must be unused and in their original packaging. To begin the return process, please email [email protected]

Terms and conditions apply.

For Direct Purchases: Returns will not be accepted.
Due to the costs associated with global purchases, the following fees are non-refundable:
- Processing Fees
- Shipping charges
- express processing fee (if there is any)

If you have received a defective or damaged item, simply send a photo to [email protected] We look forward to hearing from you!

Dangerous Goods Section

Every courier service has restrictions on the shipping of different items.
For Restricted Items when shipping with Aramex, Click Here.
For Restricted Items when shipping with DHL, Click Here.

We are a certified to ship Dangerous Goods with DHL and Aramex. We can ship battery-operated gadgets, perfumes, nail polish, and makeup products.

Aramex ships perfumes, nail polishes, and makeup items to following countries:

  • UAE
  • Saudi Arabia
  • Bahrain
  • Kuwait
  • Oman
  • Qatar
  • India
  • Jordan
  • Libya
  • Iraq
  • Tanzania
  • Egypt

If the perfume bottle contains more than 30ml liquid, an additional $120 is charged by DHL. A single perfume bottle must not contain more 100 ml liquid.
You can ship a maximum of 5lbs to 6 lbs of perfume bottles in one shipment.

Since this category is heavily regulated, please contact us at [email protected] to know if the battery-operated gadget that you are interested in can be shipped or not.

  • Firearms or Firearm parts, or parts of any weapons. Firearms, guns & accessories, including replicas
  • Prescription medications, including dental & veterinary
  • Prescription medical devices
  • Medical devices not FDA-approved
  • Prohormones, Human Growth Hormones, stem cell treatments, steroids or synthetic versions
  • The following items that are not labeled in English, or without FDA-approved labeling requirements: Non-prescription medications, Food
  • Dietary supplements, Cosmetics (only with some carriers)
  • Any food, drug or cosmetic that has been issued a Consumer Safety Advisory Warning
  • Perishable products of any kind
  • Lab reagents, biologics, cultures, medical specimens
  • Poisonous substances
  • Toxic substances, including inhalation hazards
  • Infectious substances
  • Explosives, fireworks, gun powder, flares or matches
  • Gasoline, diesel or other fuels
  • Lighters containing fuel
  • Meals Ready to Eat (MRE)
  • Pesticides, herbicides, fungicides
  • Radioactive elements or products
  • Self-balancing boards (hoverboards)
  • Oxidizing agents
  • Fire extinguishers
  • BB/pellet/airsoft/paintball guns, parts and projectiles
  • Ammunition, magazines & bayonets
  • Stun guns & tasers
  • Tear gas, mace & pepper spray
  • Gas masks & gas mask filters
  • Law enforcement striking weapons, including saps, batons & Billy clubs
  • Handcuffs of any material, including plastic zip tie restraints & straitjackets
  • Body armor, helmets or personal protection articles with Kevlar or ballistic ratings
  • Military/tactical/police shields
  • Government, police or military uniforms, IDs and Badges (real or replica)
  • Military training equipment
  • Military and/or dual-use flight helmets and flight jumpsuits
  • Military and law enforcement equipment
  • Thermal imaging, InfraRed or other night vision devices
  • Rifle scopes, laser pointing & aiming devices for firearms
  • Defense articles controlled under the US Munitions List as defined under the International Traffic in Arms Regulations
  • Self-propelled vehicles
  • Damaged batteries
  • Any dual-use or commercial article controlled under the Commerce Control List (CCL) as defined under the Export Administration Regulations, where the control status requires a Bureau of Industry and Security (BIS) approved export license
  • Counterfeit products
  • Contraband or illegal substances
  • Lottery tickets
  • Gambling devices & accessories
  • Lock picking devices
  • Rough diamonds
  • Live or dead animals or insects
  • Human remains
  • Coral
  • Brazilian rosewood
  • Skin or leather of snakes, alligators, crocodiles, stingrays, and other reptiles or amphibians
  • Skin, fur or leather of wolves, bears, elephants, rhinos and certain deer and foxes
  • Sturgeon or Beluga caviar
  • Agricultural products, including certain seeds, live or dead plants, unfinished or untreated wood & soil
  • Items containing animal products controlled under the Endangered Species Act, Marine Mammal Protection Act, or requiring a permit under CITES
  • Any unidentifiable material, substance or chemical
  • Toy Gun

Besides what is listed above, you are responsible for knowing your country’s import restrictions. We are not responsible if your shipment is detained or returned due to import restrictions imposed by your country.

Aramex ships batteries to following countries:

  • UAE
  • Saudi Arabia
  • Kuwait
  • Bahrain

At Global Shopahalics, we want to make
pacakge forwarding cool and simple.

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4.3

CONTACT US
  New Castle,Delaware
  USA
  Monday-Friday
  9.00 - 17.00
 
+1(786)540-4747
 
[email protected]

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