Information You Provide
We may collect information you voluntarily provide, including:
- Full name
- Mailing address
- Shipping address
- Billing address
- Email address
- Telephone number
- Account credentials
- Government-issued identification where required for customs, regulatory, fraud prevention, or verification purposes
- Payment-related information
- Purchase requests
- Shipping preferences
- Customer support communications
- Survey responses
- Feedback and testimonials
Package and Shipment Information
As part of our package forwarding and logistics services, we may collect:
- Package tracking numbers
- Merchant information
- Product descriptions
- Customs declarations
- Package dimensions and weight
- Warehouse processing records
- Package photographs
- Shipment history
- Delivery records
- Return requests
- Insurance and claims information
Automatically Collected Information
When you access our Services, we may automatically collect:
- IP address
- Device information
- Browser type
- Operating system
- Language preferences
- Referring URLs
- Website activity
- Mobile application activity
- Date and time of access
- Cookies and similar technologies
Warehouse Images and Video
To maintain security, quality control, fraud prevention, training, claims handling, and operational accuracy, our facilities may utilize:
- Security cameras (CCTV)
- Warehouse surveillance systems
- Package handling video recordings
- Package processing photographs
- Automated imaging systems
- Computer vision and image recognition technologies
Such recordings and images may be reviewed in connection with customer inquiries, insurance claims, investigations, security incidents, operational audits, quality assurance, or legal obligations.
