Global Shopaholics FAQ: Account, Shipping and Payments
Quick answers about your US address, package forwarding, storage, payments and claims.
Quick answers about your US address, package forwarding, storage, payments and claims.
Anyone from anywhere in the world can become a Shopaholic. It is totally free and really easy. On the home page, click on ‘Account’. Then click on ‘Register’.
We currently ship to all countries except: Cuba, Myanmar, North Korea, Sudan, Iran, and Syria.
We also don’t ship locally. If you want to have your items ship within the USA then you can ship your items directly from the seller.
Note: We do not conduct any type of transactions whatsoever (shipping, business, payment etc.) with the following countries: Cuba, Iran, Myanmar, North Korea, Sudan and Syria.
Some US online stores do not allow you to use foreign credit cards for payment on their websites and some require you to have a US shipping address. For such scenarios, we offer Assisted Purchase.
Simply fill out the Assisted Purchase Request form and let us know what you would like us to purchase on your behalf online from any US-based sellers. We will purchase your products online using our US credit card and receive the requested items for you at our US-based warehouse, from where your shipment will then be forwarded to your international address.
If the store that you are buying from does not ship to package-forwarding companies (for example: Sephora, ULTA, Coach), we will provide a special address instead of our warehouse address.
There is no limit to the number of items you can purchase at a time, as long as you are buying the products from the same store.
Although it is not a requirement, we recommend you fill out the Incoming Package form available in your Dashboard. If you have filled out the Incoming Package form, you will be instantly notified when your package arrives at our warehouse. You do not have to wait for 12-16 business hours for your package to be uploaded to your account.
Yes, we can consolidate as many of your small packages as possible into the maximum size of a single box available.
To submit a Consolidation Request:
– Go to your Storage
– Click on “Add Custom Declaration”
– Fill in the details for each item
– If you have a special request, click on ‘Add Special Service’ and write the special request
– Select the packages which you want to consolidate and ship by selecting checkboxes on left side.
– Click on “Consolidate and Ship” and select your address
Your consolidation request has been submitted!
Please check before you shop. Due to the USA export regulations and carrier restrictions, we are not able to export certain items. Before you buy items from the USA or other countries, please be sure they are not on our Do not Purchase List.
Some online stores will ask for a US phone number. Do not add our phone number as it may lead to the cancellation of your order because if the seller receives several orders on different names and credit cards but with the same phone number, their system could detect it as a risky order. You need to add your own phone number. You can get a US phone number with many online services.
On our Live Chat option, simply click on the attachment icon to send a picture
In order to shop from US stores online, create your Global Shopaholics account by clicking [here]. Once you sign up for free and verify your email, we’ll provide you with a unique US shipping address that you can use for your purchases. Once you’ve made your purchase, let us know and we’ll ship your package to your address/country anywhere in the world.
As we only accept packages that have been received and signed by a warehouse representative, the packages need to be delivered on working days. If your estimated delivery is on the weekend, you can ask your courier to reschedule the delivery so it is delivered on a weekday instead. Please note that Amazon offers the option to have packages delivered only during the weekdays. If you have an Amazon account, you can go to your delivery preferences and turn off weekend delivery.
For fast communication, Global Shopaholics team might reach to their customers via SMS campaigns using the provided contact numbers.
•Go to the “Wallet” section
•Click on the “Add Credit Card” button
•Our system will deduct two small transactions on your card. You will get notified of these transactions.
•Enter the transacted amounts in US dollars and your card will be verified.
Your wallet can be utilized for the following purposes:
– To notify you of any due charges that you need to pay. This is in case you are charged with any cancellation fee or return shipment cost.
– To store any money that has been refunded to you in case of return of any products.
– To deposit money in advance to be used for future shipments.
Your wallet can show negative balance for any of the following reasons:
– You have canceled a prepared shipment and have been charged with cancellation fee.
– You returned a shipment from outside of the US and have been charged with shipping charges for the return.
You can withdraw money from your wallet in the following scenarios:
– If your ‘Assisted Purchase’ order is canceled for any reason, the amount that you transferred to us is added back to your wallet.
– If you file any claims for damaged or lost items and the claim is accepted by the shipping carrier, the money is transferred to your wallet.
– If any of your products are lost or damaged at our warehouse, we will add the amount that your product(s) is worth as compensation to your Wallet.
– If you return a shipment from within the US, your shipping fee is refunded to your Wallet.
– If you return an Assisted Purchase, your payment is refunded to your Wallet.
– If you choose to withdraw any money that you deposited to your Wallet for future purchases
Global Shopaholics has absolutely no hidden charges. We are upfront about all our charges.
An extra $15 is charged on perfume bottles.
If you submit a normal Assisted Purchase request, you have to pay 5% of your order’s cost as processing fee (a minimum of $5).
If you submit an expedite Assisted Purchase request, you have to pay 10% of your order’s cost as processing fee (a minimum of $10).
If a special address (other than the warehouse address) is required to purchase your requested products, you can submit an executive Assisted Purchase request, you have to pay $10 for the special address AND 10% of your order’s cost as processing fee.
The insurance fee is minimum $1 and maximum 1%
The return fee is $5 per Package if you provide the return labels. However, without the return labels, you are charged a $5 processing fee and the return shipping fee.
We do charge $5 for Vape Liquids and $15 for Vape Devices as an extra handling fee.
We offer international shipping at affordable rates.
Shipping costs vary from country to country. It also depends on the weight and dimensions of your final shipment’s box.
Use our ‘Quick Look Shipping Calculator’ to find out the shipping rates for your shipment.
Our shipping rates do not include customs fees, tariffs or taxes.
The published shipping rates are for door-to-door delivery. You may be liable for tax and import duty which differs from country to country. Many countries have a duty-free policy where goods below a certain value can be imported without duty or tax.
Please consult your country’s local Customs Department for more information on duties or import fees.
Packages are updated on your account within 12-16 business hours of their arrival at the warehouse. If you want your package to be updated on your account as soon as it arrives, please fill the ‘Incoming Package Form, and our team will scan and upload it to your account as soon as it arrives to the warehouse.
Congratulations! Now that your shipment is ready, kindly choose your carrier service and make the payment. Your package will ship on the same day if the payment is received before 12 pm EST.
You are required to make the payment within 15 days after your shipment prepares. After that, you will be charged an additional $1 per day for the next 15 days. If you still fail to pay for your prepared consignment, you will not be able to claim it anymore.
This depends on the carrier service you choose and can range from 3 – 15 days. We will provide shipping confirmation with your tracking number so you can track your order while it is on its way to you.
Please contact [email protected] with ‘Insurance Claim’ written in the subject field. You can also file your insurance claims on our Live Chat.
If you received a damaged item, we will require details of the kind of damage along with photos and videos, so we can submit them to the shipping company.
It is important to note that having an insurance on your shipment is necessary to file a claim in case of damaged or lost products.
If your item is damaged due to packaging you may be responsible if you requested to package it in a very small box to reduce shipping costs. We always accept your requests as facilitators but we DO NOT recommend this.
If your insurance claim is accepted by the shipping company, they will send a return shipping label and the product must be returned unused. Insurance is only covered for the amount stated in Insurances and Customs field on your request. Shipping costs cannot be recovered unless you add them in to insurance and customs value.There are three instances of claiming for insurance of damaged goods:
– If the shipper is responsible, we file the claim with the shipper on your behalf and pay you the amount we receive from the shipper
– If an item reaches our warehouse already damaged, we will inform you before shipping it to you. In this case, you have to contact the seller you purchased the item for any requests of further processing
– If our employees at the warehouse are responsible for any damage during the handling of your products, we will refund the amount that your product is worth.
Please note: If you don’t report to us any issue regarding your shipments, item’s damage, missing, or wrong items within 3 days then we will not accept any claim.
Please send us the following details to clear your account:
A picture of the credit card that you used to make the payment, showing your name and the last 4 digits of your card number(If you purchased the items using your Card).
A picture of any legal identity showing your name and face e.g National Identity Card/ any government identification/ driver’s license
A short video clip of all these documents along with yourself
Detailed invoices of the items in your shipment.
Forward the order confirmation email and invoice email that you got from the seller to [email protected]
Verify the same card you used for the purchase by adding it to your GlobalShopaholics account
Unfortunately, We can’t ship your package to any package forwarding company inside the US.
We only ship internationally.
We do not retain items that are leaking or damaged; we promptly dispose of them.
For Assisted Purchases: We hope you love your purchase. However, if there is any reason you are not completely satisfied, we are happy to offer a refund of your merchandise cost within 20 days of placing your order. Our time-frame for returns also depends upon the vendors’ returns policy. Example: if the vendor who supplied your items has a 14-day return policy, we may not be able to process your return as it may take that long for us to receive your items.
NOTE: You are responsible for paying for the return shipping label and any Bank Fees associated with processing your refund.
All returned items must be unused and in their original packaging. To begin the return process, please email [email protected]
Terms and conditions apply.
For Direct Purchases: You can initiate a return request with Global Shopaholics however where most US retailers refund the product in full sometimes either there is a deduction or the product is non-refundable. Make sure you check the return policy with the store before making a purchase/processing a return request.
Due to the costs associated with global purchases, the following fees are non-refundable:
– Processing Fees
– Shipping charges
– express processing fee (if there is any)
If you have received a defective or damaged item, simply send a photo to [email protected] We look forward to hearing from you!
To return a package you ordered, just follow these steps:
Log in to your Global Shopaholics account
Go to the ‘Storage and Ship’ section
Click on the ‘My Storage’ tab
Select the ‘Return’ button on the right side of the item you wish to return
You will be asked for a return label, which can be provided by the seller of the item. Attach a picture of this return label and submit your return report.
Every courier service has restrictions on the shipping of different items.
For Restricted Items when shipping with Aramex, click here.
For Restricted Items when shipping with DHL, click here.
Since this category is heavily regulated, please contact us at [email protected] to know if the battery-operated gadget that you are interested in can be shipped or not.
Firearms or Firearm parts, or parts of any weapons. Firearms, guns & accessories, including replicas
Prescription medications, including dental & veterinary
Prescription medical devices
Medical devices not FDA-approved
Prohormones, Human Growth Hormones, stem cell treatments, steroids or synthetic versions
The following items that are not labeled in English, or without FDA-approved labeling requirements: Non-prescription medications, Food
Dietary supplements, Cosmetics (only with some carriers)
Any food, drug or cosmetic that has been issued a Consumer Safety Advisory Warning
Perishable products of any kind
Lab reagents, biologics, cultures, medical specimens
Poisonous substances
Toxic substances, including inhalation hazards
Infectious substances
Explosives, fireworks, gun powder, flares or matches
Gasoline, diesel or other fuels
Lighters containing fuel or empty
Meals Ready to Eat (MRE)
Pesticides, herbicides, fungicides
Radioactive elements or products
Self-balancing boards (hoverboards)
Oxidizing agents
Fire extinguishers
BB/pellet/airsoft/paintball guns, parts and projectiles
Ammunition, magazines & bayonets
Stun guns & tasers
Tear gas, mace & pepper spray
Gas masks & gas mask filters
Law enforcement striking weapons, including saps, batons & Billy clubs
Handcuffs of any material, including plastic zip tie restraints & straitjackets
Body armor, helmets or personal protection articles with Kevlar or ballistic ratings
Military/tactical/police shields
Government, police or military uniforms, IDs and Badges (real or replica)
Military training equipment
Military and/or dual-use flight helmets and flight jumpsuits
Military and law enforcement equipment
Thermal imaging, InfraRed or other night vision devices
Rifle scopes, laser pointing & aiming devices for firearms
Defense articles controlled under the US Munitions List as defined under the International Traffic in Arms Regulations
Self-propelled vehicles
Damaged batteries
Any dual-use or commercial article controlled under the Commerce Control List (CCL) as defined under the Export Administration Regulations, where the control status requires a Bureau of Industry and Security (BIS) approved export license
Counterfeit products
Contraband or illegal substances
Lottery tickets
Gambling devices & accessories
Lock picking devices
Rough diamonds
Live or dead animals or insects
Human remains
Coral
Brazilian rosewood
Skin or leather of snakes, alligators, crocodiles, stingrays, and other reptiles or amphibians
Skin, fur or leather of wolves, bears, elephants, rhinos and certain deer and foxes
Sturgeon or Beluga caviar
Agricultural products, including certain seeds, live or dead plants, unfinished or untreated wood & soil
Items containing animal products controlled under the Endangered Species Act, Marine Mammal Protection Act, or requiring a permit under CITES
Any unidentifiable material, substance or chemical
Toy Gun
Sex Toys
Alcoholic drink
Besides what is listed above, you are responsible for knowing your country’s import restrictions. We are not responsible if your shipment is detained or returned due to import restrictions imposed by your country.
Shipping weapons is strictly prohibited. If your shipment is found to contain weapons or weapon parts, they will be confiscated and handed over to the police. You will not be able to return the weapons to the seller.
Similarly, shipping any form of military gear and equipment is also prohibited, including military clothing or accessories of any kind