Global Shopaholics FAQ: Account, Shipping and Payments

Quick answers about your US address, package forwarding, storage, payments and claims.

Ödemeler

Global Shopaholics is a package forwarding service. We give you a free US shipping address at our warehouse in New Castle, Delaware, so you can shop US stores, even those that do not ship to your country. We store your parcels (up to 30 days free storage, up to 210 days storage on paid plans), combine them and forward them to you. See how it works.
Yes. You can ship orders from stores outside the USA to your US address, but US customs may charge duties and taxes on them. As the receiver of your package, we pay these on your behalf and charge the amount to your account.
We prepare your shipment within 4–5 working days of your consolidation request. You will be notified when it is ready.
Yes. Optional insurance costs a $10 minimum, at most 2% of the declared value. If an item is damaged or lost, we file the claim with the carrier on your behalf. Please report it within 3 days of receiving your order through our claims page.

Nakliye

You can pay by credit or debit card from anywhere in the world, PayPal, bank wire transfer or Bitcoin. All payment methods are accepted when your total charges are $800 or less; above $800 we accept bank wire transfer and Bitcoin. See Payment & Taxes.
There is no spending limit for Assisted and Direct Purchase requests. All payment methods are accepted when your total charges are $800 or less; above $800 you can pay by bank wire transfer or Bitcoin.
Customs value: the value we put on the commercial invoice, which the customs department of your country uses to decide whether duty is due. You decide this value and we enter what you tell us, so please check how your local customs agency works and what it charges. Insurance value: if you insure your shipment, it is covered up to this value. Both values share one field because they must be the same.
Express Processing puts your shipment first for $5. Standard processing takes 4–5 working days; with Express Processing your shipment is prepared within 8 to 10 working hours. We then email you to choose your carrier and pay.

Hakkımızda

If you cancel a shipment after it has been prepared and moved to Pending Payments, a cancellation fee applies: $10 on Basic, $7 on Premium and $5 on Business.
Every account gets up to 30 days free storage for inbound packages. Premium includes up to 180 days storage and Business up to 210 days storage. After your storage period ends, storage costs $1 per lb per day. Packages are usually treated as unclaimed and liquidated 30 days after free storage ends, and we notify you first. Large and heavy packages can be stored for up to 30 days on all plans.

Tehlikeli mallar

Yes. Our packers are certified to handle specialized goods, so we can ship many regulated items, such as perfumes, makeup and battery-operated gadgets, in line with carrier rules. Some items are restricted for some countries, so please check with our support team before you order.
Perfumes need special handling and some carriers charge an extra fee. The amount depends on your destination. Please contact our support team for the fee and shipping options before you order.
It depends on the battery type, how it is packed, the carrier and the rules of your country. Batteries that are installed in or packed with a device, such as a phone or laptop, can often be shipped with DHL, FedEx, UPS or USPS under each carrier’s rules. Loose or spare lithium batteries are much more restricted. Please contact help@globalshopaholics.com before you buy, and our team will check whether your item can be shipped to your country and with which carrier.
Yes, you can import a package to our warehouse. If US customs charges duties or taxes on it, we pay them on your behalf, charge the amount to your wallet (it may show a negative balance), and add the package to your storage after inspection.