Why Shipping Is the Biggest Factor in the Customer Loyalty Loop
With increasing competition in the world of shopping, only paying attention to the product does not suffice anymore. A new factor has been introduced in the equation that requires just as much, if not more, attention now in order to garner loyal customers. As online shopping continues to take over conventional ways of shopping, the importance of shipping continues to increase in the customer loyalty loop. No matter how good the quality of the products is, it does not count if the buyers receive them months later, damaged, or after paying a fortune for shipping. Evidently, it all boils down to the shipping services as the decisive factor in how a buyer’s shopping experience turns out. At Global Shopaholics, we strive to make our customers’ shopping experience as smooth as possible with our USA package forwarding services, which is why, we give special attention to the shipping services to serve you with the best.
Here are 5 reasons why shipping is the biggest factor in the Customer Loyalty Loop:
When customers order something online, it is mostly because that product is trending or they really need it. Now, if the product reaches them by the time that the trend is long gone, or they no longer need it, the whole purpose of their purchase is lost. This is why, it is extremely important that they receive their order swiftly for them to trust the service enough to order again, thereby entering the Customer Loyalty Loop. Global Shopaholics offers some of the fastest delivery services, like Aramex, DHL, and FedEx, UPS, and USPS for you to choose from!
No buyer would want to spend more on shipping than the worth of their actual purchase. Likewise, they would never want to be deluded into thinking that they have made the entire payment, only to be demanded more money upon receiving their package as some hidden charges that they were not informed about when placing their order. Therefore, it crucial for the Customer Loyalty Loop to offer affordable shipping services that do not demand any hidden charges. Global Shopaholics offers package-forwarding services at the most reasonable rates!
Some fond shopaholics spend hefty sums for their favorites from top-notch brands which they would, obviously, want to reach them unharmed. If a buyer receives their favorite products that they paid for significantly and have been waiting for eagerly, in a damaged state, it would naturally disappoint them enough to make the decision of never shopping from that store again, thereby stepping out of the loyalty loop. We promise to ensure the safety of your products at our warehouse USA shipping address and package them securely before shipping them off to you!
If a service does not deliver to the country where a customer resides, the Customer Loyalty Loop ceases to exist before even beginning. Which is why, the reach of the shipping service is particularly important, because no buyer would want to excitedly fill up their shopping cart with their favorites only to be disappointed at checkout upon finding out that the service does not deliver to their country. Global Shopaholics has a vast reach to accommodate maximum possible customers, and forwards packages from the USA to almost all countries worldwide!
Although mediocre packaging also does the job, if a customer is paying a huge amount for their product, they would want their parcel to at least look presentable when they receive it. Therefore, the quality of packaging also plays an important role in keeping the customer in the loyalty loop because the excitement of receiving something that you have been eagerly waiting for, makes up a significant portion of the shopping experience and if the presentation of the package makes this part worthwhile, the customer is more likely to shop again.
Now that you know all about the importance of shipping in the Customer Loyalty Loop, make sure to opt for the worldwide parcel forwarding
services of Global Shopaholics to enjoy the best of shipping facilities and enjoy a smooth e-commerce experience. Happy shopping and shipping!